Coreman
Legal & Compliance

PRIVACY POLICY

At LUMENEX, we respect the privacy of our B2B partners, distributors, and OEM clients. This policy outlines how we handle your business data with the strict confidentiality required in manufacturing.

Last Updated: October 24, 2023

1. Information We Collect

As a B2B manufacturer, we collect information necessary to facilitate wholesale transactions and custom manufacturing projects. This includes:

  • Inquiry Data (Forms): When you request a quote or catalog, we collect your name, company name, business email, phone number, and specific project requirements (e.g., pixel pitch, installation environment).
  • Technical Specifications: For OEM/ODM projects, we may collect technical drawings, CAD files, and branding assets to fulfill your manufacturing orders.
  • Cookies & Usage Data: We use cookies to analyze website traffic and improve user experience. These do not store personal identification information but help us understand which product series are of most interest to our global market.

2. Purpose of Use

Your data is strictly used for business operations related to LED display manufacturing and supply:

Quotation & Consultation

To provide accurate EXW/FOB pricing and shipping estimates based on your location and volume.

Order Fulfillment

To process production orders, arrange logistics, and handle export customs clearance documentation.

Product Support

To send technical manuals, calibration files, and firmware updates relevant to your purchased equipment.

Business Updates

To inform existing clients about new technologies (e.g., MIP, COB) or factory holiday schedules.

3. Data Protection Security

We implement industrial-standard security measures to protect your sensitive business information. Our website utilizes SSL encryption (HTTPS) for all data transmission. Internal access to client databases is restricted to authorized sales and logistics personnel only. We do not store payment details (credit card information) on our web servers; all financial transactions are handled via secure bank transfers (T/T) or L/C protocols.

4. No Sale of Information

We do not sell, trade, or rent your personal or business identity information to others.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners for analytical purposes. Information is only shared with third parties when necessary to fulfill a service you requested, such as:

  • Freight forwarders and logistics companies for product delivery.
  • Customs brokers for import/export compliance.

Questions regarding privacy?

Contact our compliance team for any data-related inquiries.

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